At THEIRZ, we want every order to arrive safely, securely, and on time. We carefully process each order and work with reliable delivery partners to provide a smooth shopping experience.
Order Processing
Orders are normally processed within 1–3 business days after your payment has been successfully confirmed. Once your order ships, you will receive a confirmation email with tracking information.
Please note that orders placed during holidays, promotional periods, or high-demand seasons may require additional processing time.
Shipping Options & Costs
Shipping charges are calculated based on your delivery destination, order size, and selected shipping method and will be displayed at checkout before you complete your purchase.
Estimated Delivery Times
Delivery times may vary depending on your location and the shipping service selected.
- Standard Delivery: Approximately 2–7 business days
- Express Delivery: Approximately 1–3 business days, where available
- International Delivery: Approximately 5–10 business days
These are estimated delivery times and are not guaranteed. Customs processing, weather, carrier delays, holidays, or other circumstances outside our control may affect delivery.
Delivery Address
Please make sure your shipping address, contact number, and other delivery information are correct before completing your order.
THEIRZ is not responsible for delays or additional delivery costs caused by incorrect or incomplete shipping information provided by the customer.
If you notice an address error immediately after placing your order, please contact us as soon as possible. We will do our best to assist before the order is dispatched.
Delayed or Missing Orders
If your order has not arrived within the estimated delivery timeframe, please contact us so we can help investigate the shipment.
For international deliveries, please allow additional time for customs clearance before reporting an order as delayed.
If your tracking information shows that an order has been delivered but you have not received it, please contact us promptly.